Postage & Returns

 

Cancellation of orders

You may cancel your order only before it has been dispatched. Please contact us immediately at maorimoatoys@gmail.com to ensure we can stop the shipment. If your order hasn't been sent, we will issue a full refund.

If your order has already been dispatched, we cannot cancel it. In this case, please refer to our Returns Policy below.

STRICTLY NO REFUNDS ON CUSTOM PIECES!
Once you have confirmed that you are happy for me to start printing, there is strictly no refunds on custom orders.

Returns policy

If you wish to return an item, you must contact us within 5 working days of receiving it. Please let us know the reason for the return.

We offer store credit for returned items, excluding any shipping or handling fees, which are non-refundable.

To be eligible for store credit:

Items must be returned in original packaging and in unused condition

Items damaged during return transit will not be eligible for credit


Returns must be sent using tracked postage with signature required.
We are not responsible for return shipping costs or for items lost or damaged during return shipping.

All returns are reviewed on a case-by-case basis under this policy.
Contact us at maorimoatoys@gmail.com for assistance.

Dispatch times

We aim to dispatch orders in 7 days working days, as all taonga are made to order.


Shipping

Courier delivery is available within New Zealand.
A tracking number will be provided once your order is shipped. You can track your parcel on the NZ Post website.

 International Courier

We use two international shipping methods:

NZ Post Tracked Mail: Estimated delivery in 2–6 weeks

DHL Express: Estimated delivery in 5–10 working days


Shipping costs vary by country and are shown at checkout.
A tracking number is provided for all international orders.

Important Notice - Tax & Duty

For international orders, customs duties and taxes are the responsibility of the recipient. These charges are determined by your country's customs authority and are not covered by Moa Toys. We do not reimburse any tax or duty fees.