Cancellation of orders:
You may only cancel your order before it has been sent so please contact us immediately via email so that your item isn't dispatched and we will fully refund the cost you have paid for that order. If your order has already been dispatched we are unable to cancel your order, in this case you would need to follow our returns policy.
Returns policy:
If you wish to return your item you need to contact us within 5 working days of receiving the item. Simply let us know the reason for your return of item. We are happy to offer you store credit for the amount that you have paid excluding any shipping and handling fees as these are non-refundable.
For the item to be approved for exchange of store credit it must be returned in its original packaging with care to ensure its safe return to us. Store credit will not be approved if item is returned damaged or broken in transit.
When returning an item, postage must be tracked, with signature required. We are not responsible for return postage costs. We are also not responsible for any items that are lost or damaged in transit - in which we do not offer a refund.
All returns will be looked at on a case by case basis following the above policy so please do contact us on [email protected]
Dispatch times:
We aim to do our best to dispatch your items within 3 - 5 working days from your order.
Courier in New Zealand.
You will receive a tracking number when your piece/s has been packaged. You can use this tracking number on the NZ post tracking website to follow its journey to you.
International Courier:
We have two options for international postage - NZ post tracked mail & DHL express.
NZ post tracked mail - this is a mail service which has a tracking number allocated. This service can take from 2-6 weeks.
DHL express - is our faster postage option which takes from 5-10 working days anywhere in the world.
Countries we post to commonly include:
Australia
USA
Canada
United Kingdom
Ireland
France
Switzerland
Germany
UAE
Postage costs do vary between the different countries and are at a set price which will show at checkout. Some countries may require additional tax/duties on import to your country - See Important notice below.
If you are outside these counties please contact us to enquire about potential postage to your country. All international parcels will have a tracking number allocated to them.
Important Notice - Tax & Duty
For overseas orders, any tax or duty charges determined by each country’s customs agency or its authorized service provider, are completely out of Moa Toy’s control. We do not cover these costs and they are expected to be paid by the recipient of the goods. Moa Toys is not responsible for and will not reimburse any of these charge and duties. Duties will vary depending on the country.